{"id":4173,"date":"2021-12-15T11:28:54","date_gmt":"2021-12-15T10:28:54","guid":{"rendered":"https:\/\/bntbusiness.es\/?p=4173"},"modified":"2021-12-15T11:28:54","modified_gmt":"2021-12-15T10:28:54","slug":"call-center","status":"publish","type":"post","link":"https:\/\/bntbusiness.es\/blog\/call-center\/","title":{"rendered":"\u00bfC\u00f3mo formar un equipo de call center?"},"content":{"rendered":"<p>Cuando hablamos de <strong>call center<\/strong> creemos en muchas ocasiones que es poner a una persona delante de un tel\u00e9fono y esperar a que llamen los clientes. Obviamente no es as\u00ed, y aunque puede ser un <strong>quebradero de cabeza<\/strong> para algunas empresas el formar correctamente a sus <strong>empleados<\/strong> para esta labor, vamos a quebrar una lanza y mostrar las claves para una correcta formaci\u00f3n.<\/p>\n<p>Cada vez tiene <strong>m\u00e1s importancia para las empresas<\/strong> que sus empleados puedan responder correctamente las dudas de los clientes que llaman o poder captar nuevos clientes a trav\u00e9s del servicio de call center.<\/p>\n<h2>\u00bfEn qu\u00e9 se debe hacer hincapi\u00e9 sobre call center?<\/h2>\n<p>En primer lugar, es muy importante la forma de <strong>atender a los clientes<\/strong> desde el primer momento. Se debe hacer ver a los empleados que el cliente es lo primero y que como tal se le debe tratar con respecto.<\/p>\n<p>Al igual que en muchas ocasiones, la teor\u00eda es una cosa y la <strong>pr\u00e1ctica<\/strong> es otra. Por eso es importante que los empleados tengan un <strong>mayor contacto con lo que son las tareas<\/strong> del d\u00eda a d\u00eda y se enfrenten a las <strong>llamadas de tel\u00e9fono<\/strong> desde un primer momento. Una forma de hacerlo sin que haya consecuencias negativas es la de utilizar simuladores, generalmente a trav\u00e9s de conexiones <strong><a title=\"Voip IP\" href=\"https:\/\/bntbusiness.es\/operador-voip\/\">voip IP<\/a><\/strong> e ir corrigiendo posibles errores.<\/p>\n<p>Otra de los aspectos en los que dar m\u00e1s importancia es el tema de la <strong>empat\u00eda<\/strong>. Trabajar directamente con los clientes, y m\u00e1s con lo que llaman a este tipo de atenci\u00f3n suele conllevar que lo hagan en muchas ocasiones malhumorados, por eso es importante saber calmarlos y a la vez ponerse en su lugar y darle la vuelta a la situaci\u00f3n.<\/p>\n<p>Seguidamente, la <strong>formaci\u00f3n continua<\/strong> tambi\u00e9n es clave para que los empleados sepan como actuar ante determinadas situaciones o bien c\u00f3mo afrontar problemas t\u00e9cnicos que a veces se les escape de su conocimiento.<\/p>\n<h2>Tenemos todas las soluciones de call center<\/h2>\n<p>Si quieres que tus empleados tengan el <strong>mejor equipamiento<\/strong>, solo tienes que acudir a los productos y servicios que desde <a title=\"BNT Business\" href=\"https:\/\/bntbusiness.es\/\"><strong>BNT Business<\/strong><\/a> ofrecemos. De esta manera podr\u00e1s cubrir lo que necesitas con relaci\u00f3n a la <strong><a title=\"Centralita virtual\" href=\"https:\/\/bntbusiness.es\/centralita-virtual\/\">centralita virtual<\/a><\/strong>, <strong><a title=\"Telefon\u00eda m\u00f3vil\" href=\"https:\/\/bntbusiness.es\/telefonia-movil\/\">telefon\u00eda m\u00f3vil<\/a><\/strong>, <strong><a title=\"Teletrabajo\" href=\"https:\/\/bntbusiness.es\/teletrabajo\/\">teletrabajo<\/a> <\/strong>o <strong><a href=\"https:\/\/bntbusiness.es\/control-horario\/\">control horario<\/a><\/strong>.<\/p>\n<p>Si tienes alguna duda solo tienes que ponerte en <a title=\"Contacto\" href=\"https:\/\/bntbusiness.es\/contacto\/\"><strong>contacto<\/strong> <\/a>con nosotros y nos encargaremos de solventarte cualquier problema que tengas durante la contrataci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cuando hablamos de call center creemos en muchas ocasiones que es poner a una persona delante de un tel\u00e9fono y esperar a que llamen los clientes. Obviamente no es as\u00ed, y aunque puede ser un quebradero de cabeza para algunas empresas el formar correctamente a sus empleados para esta labor, vamos a quebrar una lanza [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4175,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forma a tu equipo de call center de la mejor forma<\/title>\n<meta name=\"description\" content=\"Para trabajar correctamente de call center hay que tener en cuenta una serie de aspectos relevantes al respecto.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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