{"id":4737,"date":"2024-01-22T10:45:44","date_gmt":"2024-01-22T09:45:44","guid":{"rendered":"https:\/\/bntbusiness.es\/blog\/?p=4737"},"modified":"2024-03-26T10:45:18","modified_gmt":"2024-03-26T09:45:18","slug":"software-para-hoteles-ip4business-y-char-pmslink","status":"publish","type":"post","link":"https:\/\/bntbusiness.es\/blog\/software-para-hoteles-ip4business-y-char-pmslink\/","title":{"rendered":"Software para Hoteles: IP4Business y Char PMSLink"},"content":{"rendered":"\n

En el \u00e1mbito de la hospitalidad, la eficiencia y la calidad en la comunicaci\u00f3n son fundamentales para ofrecer una experiencia excepcional a los hu\u00e9spedes. Reconociendo esta necesidad, en BNT Business<\/a> tenemos el placer de anunciar la \u00faltima innovaci\u00f3n en nuestra oferta de servicios: la integraci\u00f3n de nuestra centralita virtual <\/strong>IP4Business<\/strong><\/a> con <\/strong>char pmslink<\/strong><\/a>. Este avance est\u00e1 especialmente dise\u00f1ado para hoteles que buscan mejorar su sistema de comunicaciones, ofreciendo una soluci\u00f3n integral y avanzada.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

La Centralita Virtual IP4Business: Un Paso Hacia el Futuro de la Comunicaci\u00f3n Hotelera<\/strong><\/h2>\n\n\n\n

IP4Business<\/strong><\/a>, nuestra centralita virtual, ha sido la columna vertebral de la comunicaci\u00f3n empresarial eficiente. Con esta nueva integraci\u00f3n, se ampl\u00edan sus capacidades para adaptarse espec\u00edficamente a las necesidades del sector hotelero. La inclusi\u00f3n del m\u00f3dulo<\/strong> Hospitality<\/strong> en IP4Business abre un abanico de posibilidades para mejorar la gesti\u00f3n y el servicio al cliente en el entorno hotelero.<\/p>\n\n\n\n

Funcionalidades Clave del M\u00f3dulo Hospitality<\/strong><\/h2>\n\n\n\n

1. Estado de Habitaciones: <\/strong>Ofrece una visi\u00f3n integral del estado de cada habitaci\u00f3n (limpieza, incidencias, mantenimiento, ocupaci\u00f3n, etc.) permitiendo una gesti\u00f3n m\u00e1s eficaz y personalizada del hotel. Mediante la marcaci\u00f3n de c\u00f3digos de estado<\/strong> en el tel\u00e9fono de la habitaci\u00f3n, por parte del personal del hotel, se actualizan autom\u00e1ticamente los diferentes estados en PMS.<\/p>\n\n\n\n

2. Automatizaci\u00f3n del Servicio Despertador y Recordatorios:<\/strong> Mejora la experiencia del hu\u00e9sped con un servicio fiable y f\u00e1cil de configurar por el personal. Opci\u00f3n de configuraci\u00f3n de despertador en grupo.<\/p>\n\n\n\n

3. Personalizaci\u00f3n en la Atenci\u00f3n al Hu\u00e9sped:<\/strong> Asigna el nombre del hu\u00e9sped principal a la extensi\u00f3n y el idioma para hacer posible la personalizaci\u00f3n de IVR, mensajes de despertador, mensajes de voz… Las asignaciones se realizan autom\u00e1ticamente en el check-in, manteni\u00e9ndose en caso de modificaciones o cambios de habitaci\u00f3n y se restablecen los valores predeterminados al realizar el check-out. Adem\u00e1s, se podr\u00e1n restringir las llamadas salientes que podr\u00e1n realizar usando el tel\u00e9fono de la habitaci\u00f3n.<\/p>\n\n\n\n

4. Facturaci\u00f3n de Llamadas Salientes:<\/strong> Gestiona la facturaci\u00f3n de las llamadas realizadas desde la habitaci\u00f3n, analiza el consumo telef\u00f3nico y permite personalizar tarifas, establecer l\u00edmite de consumo y saldo prepago de cortes\u00eda.<\/p>\n\n\n\n

5. Estad\u00edsticas de Uso y Atenci\u00f3n Prestada a Hu\u00e9spedes: <\/strong>Mejora la atenci\u00f3n al cliente ofreciendo devoluci\u00f3n autom\u00e1tica de llamadas perdidas, evaluaciones de calidad del servicio, an\u00e1lisis de volumen de atenci\u00f3n telef\u00f3nica y notificaciones de mensajes para los hu\u00e9spedes a trav\u00e9s de indicadores en los tel\u00e9fonos de las habitaciones.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Beneficios de la Integraci\u00f3n con char pmslink<\/strong><\/h2>\n\n\n\n

La colaboraci\u00f3n entre IP4Business<\/strong><\/a> y char pmslink<\/strong><\/a> no solo ampl\u00eda las funcionalidades de nuestra centralita virtual, sino que tambi\u00e9n crea una sinergia entre los sistemas de gesti\u00f3n hotelera (PMS hotel) y las comunicaciones. Esta integraci\u00f3n ofrece m\u00faltiples beneficios:<\/p>\n\n\n\n

– Automatizaci\u00f3n y Sincronizaci\u00f3n:<\/strong> La integraci\u00f3n asegura que la informaci\u00f3n entre el sistema de gesti\u00f3n del hotel (PMS) y la centralita virtual est\u00e9 perfectamente sincronizada, lo que permite automatizar procesos y reducir errores humanos.<\/p>\n\n\n\n

– Mejora en la Experiencia del Cliente: <\/strong>Al tener un sistema de comunicaciones m\u00e1s integrado y eficiente, los hoteles pueden responder m\u00e1s r\u00e1pidamente a las necesidades de los hu\u00e9spedes, lo que se traduce en una mejora significativa en la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n

– Optimizaci\u00f3n de Recursos: <\/strong>La centralita virtual IP4Business con el m\u00f3dulo Hospitality permite una gesti\u00f3n m\u00e1s eficiente del personal y los recursos, gracias a la automatizaci\u00f3n y a la informaci\u00f3n detallada y en tiempo real.<\/p>\n\n\n\n

– Flexibilidad y Escalabilidad:<\/strong> Esta soluci\u00f3n es adaptable a las necesidades de cada hotel, independientemente de su tama\u00f1o o capacidad, ofreciendo una plataforma que crece junto con el negocio.<\/p>\n\n\n\n

La integraci\u00f3n de IP4Business<\/strong><\/a> con char pmslink<\/strong><\/a> representa un hito en la evoluci\u00f3n de las comunicaciones en el sector hotelero. Con esta innovaci\u00f3n, BNT Business no s\u00f3lo reafirma su compromiso con la vanguardia tecnol\u00f3gica, sino que tambi\u00e9n proporciona a los hoteles las herramientas necesarias para mejorar su servicio, eficiencia y satisfacci\u00f3n del cliente. <\/p>\n\n\n\n

Si deseas explorar las posibilidades que esta integraci\u00f3n ofrece, puedes contactarnos para m\u00e1s informaci\u00f3n o solicitar una demo gratuita aqu\u00ed<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Con el m\u00f3dulo hospitality de nuestra centralita virtual IP4Business, podr\u00e1s unificar todas tus funcionalidades de telefon\u00eda y gesti\u00f3n hotelera. <\/p>\n","protected":false},"author":1,"featured_media":4744,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,25,4],"tags":[7,5,29],"class_list":["post-4737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centralitas","category-hospitality","category-novedades-bnt-business","tag-bntbusiness","tag-centralita-virtual","tag-hospitality"],"yoast_head":"\nSoftware para Hoteles: IP4Business y Char PMSLink - BNT Business Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bntbusiness.es\/blog\/software-para-hoteles-ip4business-y-char-pmslink\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Software para Hoteles: IP4Business y Char PMSLink - 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